Incident Management (Global)

The difference between a well-managed or poorly executed incident process can have a significant impact on outcomes. This course is aimed at risk practitioners wanting to gain an understanding of what a risk incident is and what the different types of incident are, thereby gaining awareness of the processes required to manage an incident well.

It provides guidance on how to develop an incident management process that can be managed from initial identification through to closure. It includes how to integrate your incident management processes into other enterprise risk management to enable integrated risk reporting and assurance. You will gain the ability to analyse an incident using bow tie analysis to address weaknesses and identify improvements to avoid it happening again.