Privacy for Financial Services (Australia)

Description

Failure to properly collect, handle and protect people’s personal information can put businesses at considerable financial and reputational risk. The Australian Privacy Principles impose strict requirements on businesses, and all staff need to be adequately trained to meet these requirements.

This suite of seven courses covers all the areas of Australian privacy law that are likely to be encountered in a financial services business. Staff in different areas will focus on different aspects of privacy and this training is designed to allow L&D teams to target learning to the appropriate staff teams. The lessons provide scenarios on each topic. These practical examples illustrate the sorts of customer interaction that staff can expect on a daily basis.

We keep our training up to date so that you don’t have to worry about your compliance with the latest developments.

In December 2022 the Australian Government, in response to the Optus data breach and others, passed the Privacy Legislation Amendment (Enforcement and Other Measures) Act 2022, which introduced major financial penalties for both individuals and organisations in relation to privacy breaches. Some penalties are now 20 times as large as they were before – or more.

The expanded law also significantly increased the Australian Information Commissioner’s powers.

Our training reflects this legislation.

Who should do this training?

The course is suitable for all staff who handle personal information. Moreover, all staff, including directors and senior managers, should be familiar with the introductory material in course one: Overview of Privacy Regulation.

Course outline

Module 1: Overview of Privacy Regulation
Module 2: Collecting Personal Information
Module 3: Dealing with Personal Information (Use and Disclosure)
Module 4: Access and Correction
Module 5: Mandatory Breach Reporting
Module 6: Handling Privacy Complaints
Module 7: Overview of the Australian Privacy Principles (for Supervisors)