National Credit Code Training Suite (Australia)

Description

Are you complying with the credit legislation?

The National Consumer Credit laws, along with regulator guides and requirements, regulate all aspects of consumer lending in Australia. Lenders are responsible to ensure staff are adequately trained. This training aims to assist with initial and ongoing training requirements.

Businesses that offer loans to consumers, including credit cards, need to ensure that

Their loans documents, advertising etc comply with the regulations – even down to details such as the size of print on regulated documents
Their processes, including processes for the forming, management and enforcing of consumer loans, strictly comply with the regulations
Their staff – all customer-facing staff, loans staff, enforcement staff and their managers – are properly trained with their training kept current

There are strict requirements around the annual training that lending staff must undergo

This training suite is designed to assist lending institutions be comfortable that their staff are properly trained to ensure the business remains compliant with the law.

The courses cover not only the relevant requirements of the NCC laws, but also integrate the requirements of other laws at appropriate points. They aim to help lenders equip staff with vital understanding of how the different laws work together in this area.

Regulator guidance is also integrated into the training to provide more details about how to apply the law in day-to-day operations.

The individual courses – and in some cases the individual modules within a course – will be relevant to different staff within an organisation, and to different lending organisations, depending on the nature of their business.

Discuss with our team how you can tailor the training to suit your specific business needs.