General Insurance Code of Practice (Australia) - GRC Solutions

General Insurance Code of Practice (Australia)

4 Modules

Description

The General Insurance Code of Practice represents the industry’s commitment to providing insurance to the community in an honest, efficient, fair and transparent way. It’s all about providing higher standards of customer service by making policy documents more user friendly and improving claims and complaints handling. Nowadays, more than 90 percent of the industry’s general insurance providers are signatories. Put simply, the Code aims to:
  • improve customer service standards across the industry
  • promote good relations between insurers, agents and consumers
  • reduce the number of disputes
  • provide for a non-litigious low cost mechanism for consumer redress

Who is this training for?

This course helps employees understand their obligations in the following key areas: selling insurance; handling claims (including those involving financial hardship, catastrophes and disasters); and handling complaints and disputes.  

Course outline

Module 1:  Selling insurance
Module 2:  Handling claims
Module 3:  Financial hardship, catastrophes and disasters
Module 4:  Complaints handling procedures

$75.00

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General Insurance Code of Practice (Australia)

$75.00

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General Insurance Code of Practice (Australia)

$75.00

Add to cart

General Insurance Code of Practice (Australia)

$75.00

Add to cart