Customer Owned Banking Code of Practice - GRC Solutions

Customer Owned Banking Code of Practice (Australia)

Name: Customer Owned Banking Code of Practice (Australia)
SKU: Customer Owned Banking Code of Practice (AU)
Availability: OutOfStock

All Salt Courses, Australia, Financial Services

12 Modules

Course Description

$75.00

SKU: Customer Owned Banking Code of Practice (AU) Categories: All Salt Courses, Australia, Financial Services Tags: Australian Banking Code, Banking Customer Service, COBCOP Training, Code of Practice Compliance, Customer Owned Banking, Direct Debit Training, Ethical Lending, Fair Complaints Handling, Financial Services Standards, Responsible Lending

Description

Description

Training for staff of financial services business that subscribe to the COBCOP to assist them in living up to their undertakings under the Code. Includes Direct Debit training.

Overview of the direct debit system

Dealing with cancellation requests
Complaints about direct debits being unauthorised or irregular

Course Outline

Module 1: The scope of COBCOP
Module 2: Being fair and ethical
Module 3: Prioritising customer service
Module 4: Providing clear products and services information
Module 5: Lending responsibly
Module 6: Delivering high customer service and standards
Module 7: Dealing with complaints fairly
Module 8: Recognising customer rights
Module 9: Complying with legal and industry obligations
Module 10: Contributing to the community
Module 11: Supporting and promoting the COBCOP
Module 12: COBCOP Direct Debit Training

Who should do this training?

Course Expectations

Time

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$75.00

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Please note

This course is exclusively for organisational clients and is not available for individual purchase.

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ABN: 71166730927

Contact details:
Product Support:
AU: 1800 676 011
NZ: 0800 629 691
SG: +65 97377790
INT: +61 2 8823 4103

Customer Owned Banking Code of Practice (Australia)

Description

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Please note

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Customer Owned Banking Code of Practice (Australia)

Description

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