Customer Owned Banking Code of Practice – Australia

Product Description

Training for staff of financial services business that subscribe to the COBCOP to assist them in living up to their undertakings under the Code. Includes Direct Debit training.

Course Outline

COBCOP Training

The scope of COBCOP
Being fair and ethical
Prioritising customer service
Providing clear products and services information
Lending responsibly
Delivering high customer service and standards
Dealing with complaints fairly
Recognising customer rights
Complying with legal and industry obligations
Contributing to the community
Supporting and promoting the COBCOP

COBCOP Direct Debit Training

Overview of the direct debit system
Dealing with cancellation requests
Complaints about direct debits being unauthorised or irregular

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